Q: What are the requirements for a strong password?
A: Passwords must be at least eight characters long. Aim for even more strength with fifteen characters or longer. Passwords must include at least 3 of the following: uppercase, lowercase, numbers, special characters, or certain Unicode characters.
Q. Can I enrol for self-service password reset?
A: Yes, you can find more information aboutself-service password reset here.
Q: How do I reset my password?
A: Go to thepassword reset pageand answer a few security questions. Then, you'll be able to create a new password. As a security precaution, you'll be prompted to create a new password every 6 months.
Q: I'm unable to sign in. Where do I get help?
A: Get help with basic tasks like signing in by emailing the IT help desk from your registered device at any time. If you need help but can't use a registered device, we will ask security questions until we can confirm your identity.
Q: My account was accessed without my knowledge. What do I do?
A: Immediately report any suspicious or fraudulent activity with your work accounts or devices by logging an incident with the IT help desk. When in doubt, it's best to create an alert than to be impacted by a disruptive security issue.